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Customer Service Overview:
Customer Service Training and Consulting
N
ot so long ago, customer service was a little like the weather: Everybody complained about it, but nobody did anything about it. Now that picture is changing—and TD Consulting Group is promoting the change. With its signature
Customer Service Strategy Model
©
, TD for years has helped organizations of all sizes and types to create customer-focused cultures that distinguish them from their competitors, and contribute in measurable ways to their success. The
customer service training and strategies
employed by TD derive from years of
customer service experience
, and have been applied across a wide range of organizational models—with unvarying success. This success has been founded, time and again, on a company's hard-headed business decision to
gain customer loyalty
by delivering
customer satisfaction
. These are firms that have come to share TD's view that an organization usually gets only one opportunity to make a bad impression—but with world-class
quality customer service
, it wins many opportunities to make a great one.
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Presentation Skills
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Business Writing
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